On returns we separate every packaging stream as well as we can: cardboard, film, paper and labels go their own way.
We keep revisiting shipping and returns: boxes that fit, less tape, reuse where it is responsible. We record every change so we know whether it actually helped.
What we are still working on
Weighing our packaging precisely instead of estimating it.
Fewer box formats, so that less air gets shipped.
Return packaging that survives a second journey.
This list is here because it is not finished. As soon as a point is done, it moves up the page.